Support

Troubleshooting Assess Treat Record

Having trouble with something? Find quick help for common account, consultation and speech-to-text issues.

Choose the issue that best matches what you're experiencing.

Login or Password Problems

Having trouble signing in or need to reset your password?
Read the guide
Speech-to-Text or Microphone Problems

Troubleshoot microphone access or speech-to-text when dictation isn't working as expected.
Read the guide
Can't Find a Client

Steps to check when a client isn't appearing where you expect them to.
Read the guide
Can't Start or Continue a Consultation

Help when you're having difficulty starting or continuing a client consultation.
Read the guide
Saving or Navigation Problems

Help if information does not appear to save or you are having difficulty moving through the consultation workflow.
Read the guide
Unfinished Consultations

Find help with consultations that have been started but are not yet complete.
Article coming soon

Something Else Isn't Working

General troubleshooting steps for unexpected behaviour in Assess Treat Record.

If Assess Treat Record is working normally and you simply need instructions for using a feature, visit the Help Centre.

Use the Forgot Password option from the Assess Treat Record login screen to begin the password reset process.

Return to Troubleshooting or visit the Help Centre for step-by-step guides.